Return Policy

 

Return Policy – 5.4 Strands

At 5.4 Strands, we take pride in providing high-quality hair bundles and excellent customer service. Due to the nature of our products and for hygiene reasons, all sales are final. Please read our return policy carefully before placing your order.

All Sales Are Final

• We do not offer returns, exchanges, or refunds on any hair products, including bundles, closures, frontals, or wigs.
• This policy is in place to maintain the safety and hygiene of all customers.

Order Issues or Damaged Products

• If you receive an incorrect or damaged item, please contact us within 3 business days of receiving your order.
• Email us at viivluxurt
•  with your order number, a description of the issue, and clear photos of the product.
• We will review your claim and, if approved, arrange for a replacement or store credit.

Cancellations

• Orders may be canceled within 12 hours of purchase. After that time, all orders are considered final and will be processed for shipping.

Backordered Items

• If you choose to cancel a backordered item, you must notify us before it ships. Once shipped, the order is final and non-refundable.

We appreciate your understanding and thank you for choosing 5.4 Strands. If you have questions about our policy, feel free to reach out!